But… if you run into problems, and lots of us do, you can get paid support.

Yes, it sounds like a good deal to offer paid help, I would certainly use a paid help service.

Most people would just keep their mouths shut and go away quietly. By daring to speak openly, I give the owners valuable feedback; however, I must sadly note that the owners of the forum have neglected to thank me for my forthright and courageous post.

Instead, I have this post from an anonymous coward who came to a word fight armed only with a pop-gun loaded with dorky rhetoric.

BTW, the new update is very nice and appreciated. The comments are nice and the corrected image tags even nicer.

If splash media had a tip jar, I’d toss some in there. for 1.4

Let the record show that you sir are a tool.

From these facts, I would suggest, then, that Mr. Racoma’s business model is bass-ackwards. He should pay us to support his product as we reply quicker than 47 days, we actually use the product, some of us know how to work on it, and all of us care more deeply about it than he.

IF his ability to manage this community is any indication at all, it is that he is clueless. For management to actually be management, it must add value. All he wishes to do is add cost.

Abandon ship, ya’ll.

I know it’s difficult to attempt to have the same knowledge and mastery of a project you have inherited as with its creator, but unfortunately, I can only go so far. But if it helps, our resident designer Ia Lucero is currently working on revamping and fixing the user forums and will soon contribute directly to support, too.

Also, some of your inquiries have been responded to directly by email. I apologize for not sharing all of these publicly.