Comments on: Would You Consider Paying for Cutline Theme Support?

By: Keith Davis

Keith Davis — Sat, 29 Aug 2009 10:12:30 +0000

Looks like the best of both worlds…
free theme to customise yourself, if you know how, and no extra costs.

But… if you run into problems, and lots of us do, you can get paid support.

Yes, it sounds like a good deal to offer paid help, I would certainly use a paid help service.

By: Merrill Guice

Merrill Guice — Wed, 14 Jan 2009 18:02:12 +0000

Certainly I could have been more cretinous. I dialed it back because it was Christmas.

Most people would just keep their mouths shut and go away quietly. By daring to speak openly, I give the owners valuable feedback; however, I must sadly note that the owners of the forum have neglected to thank me for my forthright and courageous post.

Instead, I have this post from an anonymous coward who came to a word fight armed only with a pop-gun loaded with dorky rhetoric.

BTW, the new update is very nice and appreciated. The comments are nice and the corrected image tags even nicer.

If splash media had a tip jar, I’d toss some in there. for 1.4

By: Sense

Sense — Wed, 14 Jan 2009 15:52:17 +0000

The big question is: Could Merrill Guice possibly have left more of an asshat post?

Let the record show that you sir are a tool.

By: Greg Atkinson

Greg Atkinson — Wed, 07 Jan 2009 02:13:25 +0000

I am all for a paid model. Sometimes I just hit a wall and would gladly pay for someone to help me out

By: Merrill Guice

Merrill Guice — Sun, 07 Dec 2008 18:35:14 +0000

Let the record show that it took Mr. Racoma forty-seven days to post a reply in his own forum. Let it further show that Mr. Racoma preferred to reply to individuals in e-mail instead of sharing his information with the community. Mr. Racoma also reveals that most of us know more about the workings of the product than he. Finally, someone named Ia is identified as knowing how to support CutLine, but he’s too busy to be in here, either.

From these facts, I would suggest, then, that Mr. Racoma’s business model is bass-ackwards. He should pay us to support his product as we reply quicker than 47 days, we actually use the product, some of us know how to work on it, and all of us care more deeply about it than he.

IF his ability to manage this community is any indication at all, it is that he is clueless. For management to actually be management, it must add value. All he wishes to do is add cost.

Abandon ship, ya’ll.

By: J. Angelo Racoma

J. Angelo Racoma — Sun, 07 Dec 2008 16:13:53 +0000

Sorry for the delays, everyone. But consider this — when Chris created and first released the theme, it was likely that he had been able to commit his 110% to supporting it. But when he realized he had to move on to other endeavors, he had to hand over the site and its support to someone else.

I know it’s difficult to attempt to have the same knowledge and mastery of a project you have inherited as with its creator, but unfortunately, I can only go so far. But if it helps, our resident designer Ia Lucero is currently working on revamping and fixing the user forums and will soon contribute directly to support, too.

Also, some of your inquiries have been responded to directly by email. I apologize for not sharing all of these publicly.

By: Ryan

Ryan — Fri, 05 Dec 2008 21:37:05 +0000

Comment #11 by Merrill says it all. I don’t see any replies from the site owner. Does this theme have a future? If yes, then there must a page that states the roadmap for this theme. This is a great theme, but then the market has many other great options where people like Brian Gardner personally reply to queries on such threads within hours. That’s the difference between owner and manager. You have to give it serious thought…whoever is managing this.

By: Cutline Premium Support Pricing | Cutline Theme for WordPress

Cutline Premium Support Pricing | Cutline Theme for WordPress — Fri, 05 Dec 2008 01:13:18 +0000

[...] we think are reasonable rates for premium support for the Cutline theme. Recall that I’ve mentioned this idea before, and it seems some folks would be willing to spend a few bucks to get quick support or fixes. And [...]

By: Jonathan Soroko

Jonathan Soroko — Thu, 20 Nov 2008 03:11:04 +0000

I’m absolutely for a paid model; but am agnostic on which system. What I’m against: people who design things that I use being hungry or not able to afford health insurance.
My personal situation – I’m in the bottom half of the population for coding skills; my blogs – mostly about disaster preparedness, environmental policy and public health – are ad- and revenue-free. And while I intend to start or join a 501 in the near future, so far it’s all out of pocket. And I have two kids in college.
Two other points:
- sometimes you can’t figure out if a theme works until you’ve used it. I’ve paid for several that looked great – but found my skills weren’t up to the customization;
- the RTFM principle only works if you know the name of the feature/problem you’re having. And the forums or BB systems are searchable.Therefore, self-help and mutual help become more efficient as the community gets larger. It’s an economy of network scale. Example: WordPress itself.
- An example of my first point is that I want to buy the Thesis theme -but I just finished a three-year salaried gig -haven’t negotiated a new job or project yet – so my wife and I are being super careful about money. But it’s at the top of a short list I have of premium themes that I think will work

Jon

By: Laura

Laura — Wed, 19 Nov 2008 17:51:52 +0000

I wouldn’t mind a one time payment. I do like the theme, it has the elements in the right places. But, I have yet to see if I can adapt it to run on b2evo.